Solutions
Put AI on your phone lines, calendar, CRM and apps.
Start with the problem that costs you the most, whether that’s missed calls, no-shows or slow replies to leads, and add the rest when you’re ready. One team is accountable for all of it.
Start here
Start with the problem, not the technology.
Most businesses come to us with one problem in mind. Find yours below.
| If this sounds like you… | Start here |
|---|---|
| “Calls after 5 pm go to voicemail, and half those people never call back.” | AI Voice Agents |
| “Our front desk spends the day booking, moving and cancelling appointments.” | AI Receptionist & Booking |
| “Quotes go out and nobody chases them. No-shows keep happening.” | Follow-ups |
| “Web leads sit in an inbox until someone gets to them.” | Lead Capture & Qualification |
| “Our phone system is old and expensive, and nobody really manages it.” | Phone Systems |
| “We don’t know why people call, and nobody can find anything in our files.” | Data & Knowledge AI |
| “We want AI in our own app, or working with the software we already run.” | AI Apps |
Solutions
What Middlesurf does
AI Voice Agents
Answers your sales and support lines 24/7 and hands off to your team with full context.
See AI Voice AgentsReceptionist & Booking
Books, moves and cancels appointments right in your calendar, then sends reminders.
See Receptionist & BookingFollow-ups
Texts back missed calls, chases quotes and asks customers for reviews, with CASL and CRTC rules built in.
See Follow-upsLead Capture
Responds to new leads in seconds, qualifies them and routes the good ones to sales.
See Lead CapturePhone Systems
We set up your IP PBX and SIP trunks. Keep your number and forward calls to us, or port it over.
See Phone SystemsData & Knowledge
Every call transcribed, summarized and logged to your CRM. Ask your own documents questions.
See Data & KnowledgeAI Apps
Web, Android and iOS apps with AI built in, and AI connected to the software and systems you already run.
See AI Apps
How it fits
Each piece works alone. Together, nobody retypes anything.
All eight solutions share the same phone system, calendar and CRM. A call answered at 9 pm turns into a booking, a confirmation text and a summary on the customer’s record, and nobody on your team has to enter any of it by hand.
- Customer calls
- Your phone system (PBX)
- Middlesurf AI agentunderstands, answers, books
- Your calendar & CRM
- Human handoffwhen needed
- Follow-up SMS / email
Why Middlesurf
One partner from phone line to app.
One team, end to end.
We set up the phone system and the network, connect the AI to your software, and build the apps. When something needs fixing, you make one call.
Built by network and infrastructure engineers.
We already run compute in 50+ locations and build carrier-grade routing software. AI is one more workload we know how to keep running.
Keeps your numbers and tools.
Keep your number and carrier and simply forward calls to us. Your calendar and CRM stay where they are; we connect to them.
English, French and many other languages.
Agents answer in the caller’s language and switch when the caller does.
Try it by phone
Hear it for yourself.
Call our main line and our own AI assistant answers — the same kind of agent we build for businesses. Tell it whether you’re interested in cloud or AI, and ask it anything.
Our AI assistant answers in English, French and many other languages. It can take a message, pass on your request for a call with our team, or put you through to a person.
How we start
From first call to live in four steps.
Want to hear it first? Call our main line before you start: our own AI assistant answers, and you can ask it anything.
Discover.
We map your calls and workflows.
Pilot.
One line first.
Launch.
All lines, integrated.
Improve.
Ongoing tuning and reporting.