AI Receptionist & Booking
A receptionist that books straight into your calendar.
The Middlesurf AI receptionist answers the phone and books, reschedules and cancels appointments in the calendar or practice software you already use. Then it sends confirmations and reminders by text and email, so fewer people forget to show up.
The problem
The phone rings while someone is checking out.
Your front desk is in the middle of a payment when the phone rings. It’s someone moving Thursday’s appointment. Then a new patient asks if you take their insurance. Then a voicemail from last night wants to cancel.
None of it is hard, but all of it takes time away from the person standing at the counter. Meanwhile the empty slot from that cancellation stays empty, and the person who forgot their appointment doesn’t show up.
What it does
What the AI receptionist handles
Books new appointments.
It checks real availability and follows your rules: appointment types and lengths, which provider or crew, buffers, and new versus returning clients.
Reschedules and cancels.
It finds the next open time, moves the booking and frees the old slot so someone else can take it.
Collects what you need, and only that.
Name, phone, email, reason for the visit, and the service address for on-site jobs. It reads details back to confirm spelling and numbers.
Sends confirmations and reminders.
A text and email right after booking, then reminders before the appointment so people can confirm or ask to reschedule.
Answers the questions people ask before booking.
Parking, what to bring, how long the visit takes, whether you see new patients. You decide what it says.
Knows when to hand off.
Clinical questions, complaints and billing disputes go to your staff, with a summary of the call.
How it works
What a booking call looks like
A caller asks for a cleaning next Tuesday afternoon.
The receptionist checks your schedule for open times with the right hygienist.
It offers two options.
The caller picks 3:30.
The appointment is written to your calendar or practice software, with the caller’s details attached.
A confirmation goes out by text and email before the call ends.
Reminders follow on the schedule you set, so the slot is either kept or freed in time to fill it.
Your rules
Your schedule, your rules.
You set when it can book, how far ahead, which appointment types are open to new clients, and which ones always need a person. It books only into slots your calendar shows as free and never overrides a block your team has set.
Integrations
Works with the calendar you already use
We connect the receptionist to your calendar and your practice or job software, so bookings show up where your team already looks.
Using different software? Tell us what you use. If it has an API or a booking integration, we can build the connection.
Want customers to book through your own app too? We can build the AI receptionist into a web or mobile app, using the same calendar and rules. AI Apps
- CalendarsGoogle Calendar, Microsoft 365 / Outlook
- Clinic and practice softwareJane App, Dentrix
- Legal and professional servicesClio
- Home servicesJobber
- CRMsHubSpot, Salesforce
- RemindersSMS and email from your business name
Try it by phone
Hear it answer for yourself.
Call our main line and talk to our own AI assistant. It greets you, finds out what you need and answers your questions, the way a good receptionist would.
Our AI assistant answers in English, French and many other languages. It can take a message, pass on your request for a call with our team, or put you through to a person.
FAQ